Operational Consulting
Your dispatch board shouldn't be a war zone
Most contractors run on adrenaline and memory. We build systems that actually work—so you can stop firefighting and start growing.
The Problem
You're busy. But busy isn't profitable.
The phone rings. Techs are running late. The customer's upset. You're shuffling calls, rerouting trucks, and putting out fires all day.
By the time you look up, the day's over and you haven't done a single thing to grow the business. Sound familiar?
Here's the truth: most contractors we work with are leaving 15-25% profit on the table just from operational inefficiency. Not marketing. Not sales. Just waste—hidden in plain sight.
We fix that.
What We Fix
The operational gaps killing your profit
Dispatch chaos
No system for prioritizing calls. Techs driving past jobs to get to others. Callbacks and resheduling eating your margin.
No visibility
You find out about problems when customers complain. No real-time view of where techs are or how jobs are going.
Tech bottlenecks
Your best techs are slammed while others are half-busy. No system for matching techs to the right jobs.
Callback cycle
Same problems, different day. No process for first-time-fix tracking or identifying patterns.
Parts chaos
Techs driving to the supply house multiple times a day. No stock management, no truck inventory systems.
No capacity planning
You either say yes to everything or panic when it's slow. No forecasting, no proactive scheduling.
The Solution
Systems that run without you
We don't hand you a binder and wish you luck. We build operational systems alongside your team— systems that work with your software, your people, and your reality.
- Dispatch protocols — Clear rules for who gets what call, when.
- Real-time dashboards — See every truck, every job, every minute.
- Zone-based routing — Less windshield time, more billable hours.
- Capacity forecasting — Know when to hire before you're desperate.
- KPI tracking — Numbers that actually mean something.
Typical Results
What operational improvements actually look like
20%
Average increase in billable hours per tech
35%
Reduction in callback rate
$200K+
Typical annual profit improvement (10-truck operation)
Questions
What contractors usually ask
Will this work with my current software?
Yes. We work with ServiceTitan, Housecall Pro, Jobber, FieldEdge—whatever you're using. We optimize the systems you have, not sell you new ones.
How long does implementation take?
Most operational overhauls take 8-12 weeks. You'll see improvements within the first month, but real systems take time to build and train.
Do you work on-site?
For implementation, yes—typically 2-3 on-site days to kick things off, then remote support with weekly calls. We'll fly to you.
What if my team resists the changes?
Change is hard. That's why we build systems WITH your team, not around them. When people help create the process, they actually use it.
Ready to stop firefighting?
Let's talk about what's broken and how to fix it.