Plumbing Contractors
Emergency calls are great. Running on emergencies isn't.
Plumbing is reactive by nature. The most profitable plumbers have systems that turn chaos into predictable revenue.
The Plumbing Reality
You're always one bad call away from chaos
The phone rings. Someone's basement is flooding. Or their sewer backed up. Or there's no hot water. These are money calls—if you can get there fast and handle it right.
But most plumbing contractors run on adrenaline. There's no system for routing emergencies, no process for upselling from repair to replacement, and no way to know which techs are actually making money.
We help plumbers turn reactive businesses into proactive profit machines.
Sound Familiar?
The problems every plumber knows
Drain vs. service confusion
Different skills, different trucks, different schedules. But you're treating them the same and creating bottlenecks.
Emergency routing chaos
Emergencies derail your whole day. No system for prioritizing, no rules for when to pull a tech off a scheduled job.
Repipe opportunity missed
Your techs see failing supply lines and corroded pipes every day. They mention it and move on—thousands in revenue lost.
Water heater close rate
Water heater calls should be easy replacements. But techs default to "I can fix it" instead of presenting options.
Truck stock nightmare
Techs running to the supply house multiple times a day. No inventory system, no restocking protocol.
Camera/jetting underutilized
You invested in equipment. It sits in the truck. No system for presenting these services to customers.
How We Help
Plumbing-specific systems that work
We've worked inside plumbing operations. We know the difference between a main line guy and a service plumber, and we build systems that reflect your reality.
- Service/drain separation — Clear call routing, dedicated techs, optimized scheduling for each type.
- Emergency protocols — Rules for when to dispatch, who to send, and how to recover the schedule.
- Option selling training — Water heaters, repipes, fixtures. Teaching techs to present, not push.
- Camera/jetting protocols — When to present, how to price, how to train techs to use it.
- Truck inventory management — What to stock, how to reorder, reducing supply house runs.
Plumbing Benchmarks
Know what "good" looks like
These are the KPIs we track with plumbing clients. Where do you stand?
Average Ticket (Service)
$400-$600
Average Ticket (Drain)
$300-$450
Water Heater Replacement Rate
40-50%
Camera Presentation Rate
70%+
Service GP Margin
60-70%
Calls Per Tech Per Day
4-6
Questions
What plumbing contractors ask
Should I separate drain and service plumbing?
Usually yes. Different skill sets, different trucks, different call values, different economics. Drain guys need jetters and cameras. Service plumbers need parts inventory. We can help you determine if it makes sense for your volume and set up the split properly.
How do you help with flat rate plumbing pricing?
We help you build (or fix) your flat rate book. That includes calculating true labor burden, material markup, drive time factor, and target margins—not just copying someone else's book. Your book should reflect YOUR costs and market.
What about sewer line replacement and excavation work?
If you're doing trenchless (pipe lining, bursting) or excavation, we can help with job costing, crew efficiency, and how to present big-ticket options. It's a different sale than a faucet repair—we build specific sales processes for these opportunities.
Can you help us add drain cleaning to an existing plumbing operation?
Yes. We've helped several companies add drain divisions—equipment selection, training programs, routing protocols, pricing strategy. It's a natural expansion for most plumbers and often becomes a lead generator for larger plumbing work.
How do you improve water heater replacement sales?
Water heater calls should be money calls—customer already knows they need help. We train techs on option presentation (tankless vs. standard, different capacities, warranties), build proper follow-up for "think about it" leads, and create financing programs that close deals.
What's a good camera inspection presentation rate for plumbers?
Top companies present camera inspections on 70%+ of appropriate calls. Most are under 30%. The camera doesn't just diagnose—it sells. We build protocols for when to present, how to price, and how to explain value to homeowners.
How do you help with plumbing truck stock management?
Techs running to the supply house kills productivity. We help you build truck stock lists by tech type, implement restocking protocols, set up part ordering systems, and track parts usage by tech. Most companies save 3-5 hours per tech per week.
Do you work with commercial plumbing contractors?
Our primary focus is residential service, but the operational principles transfer. If you're doing commercial service work (not large-scale new construction), we can likely help with dispatch, job costing, and tech management.
Ready to build a better plumbing operation?
Let's talk about where your business is stuck and how to fix it.