Scorecards

Accountability Scorecard Examples for Owner-Led Teams

A useful accountability scorecard shows a small set of outcomes, owners, status, and follow-up actions. It should not become a complicated reporting project.

• Owner: service manager. Metric: open jobs older than seven days.
• Owner: sales lead. Metric: uncontacted leads older than one business day.
• Owner: operations lead. Metric: unresolved handoff issues.

Start with the Accountability Scorecard, connect it to a Management Operating System, train manager accountability, inspect team follow-through, or book a free assessment.