Case Study · TND Texas
Before: constant owner escalation. After: clearer execution ownership.
This engagement focused on reducing repeat decision loops and giving the team a clear operating rhythm.
The constraint
Team members were working hard, but unresolved issues kept bouncing back to ownership. Work moved, but predictability was low.
The fix
- Clarified role ownership for recurring operational decisions.
- Added a weekly review cadence tied to active constraints.
- Established escalation rules with clear thresholds.
Before → After
Before: Important decisions stacked on the owner and follow-through varied by person.
After: Team-level ownership improved, follow-up became more consistent, and the owner regained decision space for higher-leverage work.
Outcome
The business reported cleaner execution meetings, faster issue resolution cycles, and better confidence in who owns next actions across the week.
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