Case Study · MSP Transition

Before: tool transition confusion. After: cleaner rollout and stronger adoption.

The work centered on reducing transition friction so operations stayed steady while systems changed.

The constraint

The business was changing providers while keeping day-to-day delivery active. Ownership around rollout tasks was unclear and risked service disruption.

The fix

  • Defined transition owners across internal and external teams.
  • Sequenced rollout tasks to protect service continuity.
  • Created a simple communication rhythm for open issues and decisions.

Before → After

Before: Transition updates were fragmented and issue resolution lagged.

After: Teams had clearer priorities, handoffs improved, and adoption became more predictable across departments.

Outcome

The transition completed with better day-to-day visibility, fewer avoidable surprises, and stronger confidence in ongoing operational support.

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