Fractional COO
Definition: A part-time Chief Operating Officer who provides executive-level operations leadership to multiple companies, typically working 10-20 hours per month with each client.
Why it matters: Most businesses between $500K and $5M in revenue need operations leadership but can't justify a $150K+ full-time salary. A fractional COO provides the expertise at 15-25% of the cost.
What they do: Process improvement, team structure, systems implementation, financial oversight, and helping owners step back from day-to-day operations.
Learn about our Fractional COO services → Operational Discipline
Definition: The consistent execution of defined processes and standards across a business, resulting in predictable outcomes regardless of who performs the work.
Why it matters: Without operational discipline, every week feels different. Problems repeat. Quality varies. The owner becomes the only person who can make things work.
Signs you lack it: Same problems keep returning, results depend heavily on specific people, no standard way of doing routine tasks.
Read more about operational discipline → Financial Clarity
Definition: The ability to understand at any moment where money is coming from, where it's going, and whether specific jobs, services, or customers are actually profitable.
Why it matters: Revenue growth often hides profitability problems. A business can be "busy" while losing money on certain work. Financial clarity reveals the truth.
What it looks like: Clean books, job-level profitability tracking, cash flow visibility, and the ability to make pricing decisions based on real data.
See how we create financial clarity → Owner Dependency
Definition: A business condition where the owner is required for day-to-day operations to function, making the business unsaleable and the owner unable to step away.
Why it matters: Owner-dependent businesses can't scale, can't be sold for maximum value, and burn out their founders. The owner becomes trapped by their own success.
How to fix it: Document processes, delegate decisions, build management capability, create systems that run without constant owner involvement.
Why owners feel stuck → Trade Business
Definition: A company that provides skilled labor services, typically in construction-adjacent fields: plumbing, electrical, HVAC, roofing, landscaping, concrete, framing, painting, etc.
Why it matters: Trade businesses have unique challenges: job-based pricing, crew management, seasonal fluctuations, licensing requirements, and physical work that can't be done remotely.
Common pain points: Estimating accuracy, crew productivity, cash flow timing, finding qualified workers, scaling beyond owner capacity.
See the industries we serve → Scalability (in business)
Definition: The ability to increase revenue without proportionally increasing costs, complexity, or owner involvement.
Why it matters: Many businesses grow revenue but not profit. They add people, equipment, and overhead faster than they add margin. True scalability means growth that compounds.
Requirements: Systems that work without the owner, repeatable processes, clear financial metrics, and management capacity beyond the founder.
Read about responsible growth → Business Consulting
Definition: Professional advisory services that help business owners solve specific problems, make strategic decisions, or improve performance in targeted areas.
Why it matters: Consulting is problem-specific and advice-driven. Coaching is development-focused and question-driven. Consultants bring expertise; coaches facilitate discovery.
When you need it: When you know something is broken but can't diagnose it, when you need outside perspective, or when you need specific expertise you don't have in-house.
Our consulting approach → Operational Capacity
Definition: The maximum amount of work a business can handle with current resources while maintaining quality and profitability.
Why it matters: Many owners think they have a sales problem when they actually have a capacity problem. Taking more work without capacity leads to quality issues, burnout, and customer complaints.
How to increase it: Better processes, clearer roles, improved systems, strategic hiring, and removing bottlenecks (often the owner themselves).
How owners create bottlenecks → Single Point of Contact (SPOC)
Definition: A business model where one person or firm coordinates all services—even those delivered by specialists—so the client deals with just one relationship.
Why it matters: Business owners don't have time to manage multiple vendors. A SPOC model means you get web development, accounting, legal, marketing, and more without juggling five different relationships.
How we use it: The KPS Group handles core services directly and coordinates trusted partners for everything else. You deal with us. We handle the rest.
See our partner services model → 